1. Overview
Joe Gatting Cricket Coaching (JGCC) is committed to respecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, protect and disclose personal information in connection with our coaching services, programmes, assessments and website. We aim to manage personal information transparently and in accordance with applicable Australian privacy requirements.

2. Information We Collect
Depending on the services you enquire about or participate in, JGCC may collect player names, dates of birth, contact information, parent or guardian details, location, cricket experience, development goals and performance challenges. We may also collect booking and payment records, communication history, batting footage, coaching recordings, photographs, movement assessment results and relevant health or participation information voluntarily provided. Our website may also collect certain technical and usage information. We aim to collect only information reasonably necessary to provide our services and manage our operations.

3. How Information Is Collected
Personal information may be collected when you submit an enquiry, register for a programme, communicate with JGCC, book or participate in coaching sessions, complete player questionnaires, submit batting footage or movement assessments, make payments or interact with our website. Information relating to younger players may be provided by a parent or guardian where appropriate.

4. How We Use Your Information
JGCC uses personal information to respond to enquiries, recommend suitable coaching services, manage bookings and registrations, deliver coaching and assessments, analyse player footage, provide personalised feedback and monitor player development. Information may also be used to communicate with players and parents, maintain business records, support appropriate safety decisions, improve our services and send relevant promotional communications where permitted. We do not sell personal information to advertisers.

5. Player Footage and Coaching Assessments
Video analysis and individual player assessment form an important part of some JGCC services. Batting footage, movement test recordings, coaching observations and other player information may be reviewed to identify individual movement tendencies, understand development priorities, provide technical or tactical feedback and prepare personalised coaching reports or Player Direction documents. This information may also support progress reviews and communication between authorised coaches involved in the player's development.
Player footage submitted for coaching purposes is not automatically authorised for public marketing or promotional use.

6. Children and Young Players
JGCC works with players of different ages, including children and young people. Where appropriate, personal information and coaching arrangements for younger players will be managed in communication with a parent or guardian. We take reasonable steps to ensure information concerning children is handled carefully and used for legitimate coaching and administrative purposes. Where consent is required, we consider the young person's age, understanding and capacity to consent, and involve a parent or guardian where appropriate.

7. Photography, Video and Promotional Content
JGCC may capture photographs and videos during coaching sessions for legitimate coaching, analysis and development purposes, with appropriate notice and permissions. We may also wish to share selected coaching footage, photographs or player experiences through our website, social media or promotional materials.
Identifiable player content will not be used publicly for promotional purposes without appropriate permission. Where children are involved, parent or guardian permission will be obtained where appropriate, taking account of the young person's age and capacity to consent. Players and parents may decline promotional use without affecting access to coaching services.
Permission for future promotional use may be withdrawn by contacting JGCC. We will take reasonable steps to address removal requests, although content previously shared or reproduced by third parties may not always be fully retrievable.

8. Payment Information
JGCC may use third-party payment providers to manage invoices and transactions. Payment information is handled through the relevant provider's systems, and JGCC does not directly store complete payment card details through its coaching enquiry forms. We may retain transaction records, invoice details and payment confirmations for legitimate business and recordkeeping purposes.

9. Data Storage and Security
We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure. These measures may include the use of established website and digital service providers, restricted access to coaching and administrative information, appropriate management of player footage and secure account access.
Personal information is retained for as long as reasonably necessary for coaching delivery, administration, business records or legal requirements. Where information is no longer required, we take reasonable steps to delete or de-identify it where appropriate. No electronic system can be guaranteed completely secure.

10. Sharing Information
JGCC may share relevant personal information with Joe Gatting, authorised JGCC coaches, administrative personnel and third-party providers assisting with payments, website management, communications and service delivery. Information may also be shared with external professionals, cricket clubs or programme partners where necessary for an agreed player development arrangement and with appropriate permission.
Information is shared only where reasonably necessary for an appropriate purpose or where disclosure is required or authorised by law. We do not sell or rent personal information.

11. Third-Party Platforms and Overseas Processing
JGCC may use digital platforms to manage its website, enquiries, communications, payments and coaching materials. These may include Wix, payment processors, email systems and video or file-sharing services. Some providers may store, access or process information outside Australia. We take reasonable steps appropriate to the circumstances when selecting and using service providers. You may contact us for further information about the services used to handle your personal information.

12. Website Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience. Some technologies may be provided by third-party website or analytics services. Where applicable, visitors can manage certain cookie preferences through browser settings or available website controls.

13. Marketing Communications
JGCC may send information about coaching opportunities, programmes, resources and relevant business updates where permitted by law. Promotional communications are separate from essential booking, payment and coaching communications. Marketing messages will identify JGCC and provide an appropriate way to unsubscribe or opt out. You may also request to stop receiving marketing communications by contacting us directly.

14. Accessing or Correcting Information
You may contact JGCC to request access to personal information we hold about you or to request a correction. We may need to verify your identity or authority before providing information, particularly where records relate to a child. Requests will be considered in accordance with applicable law.

15. Privacy Questions and Complaints
If you have concerns about how your personal information has been collected, used, stored or shared, please contact JGCC. We will review your concern and aim to provide a response within a reasonable timeframe. Where applicable, you may also contact the Office of the Australian Information Commissioner if a privacy complaint remains unresolved.

16. Contact
For privacy-related questions, access requests, corrections or concerns, please contact Joe Gatting Cricket Coaching by email at joe@joegattingcricketcoaching.com or through our website at www.joegattingcricketcoaching.com.

17. Updates to This Policy
This Privacy Policy may be updated to reflect changes in our services, business practices, technology or applicable requirements. The current version will be available on our website, together with its latest update date.