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Booking Policy

At Joe Gatting Cricket Coaching, we aim to provide a structured, professional coaching experience. This policy ensures fairness, respect for coaches’ time, and the best possible service for all players. By following these guidelines, we can maintain high-quality coaching and help every player get the most out of their sessions.

1. Booking & Payment

  • All coaching sessions must be booked in advance through our official website or designated booking platform.

  • Full payment is required at the time of booking via our approved payment methods.

2. Coaching Sessions (Including VIP 8-Week Block)

  • Sessions must be completed within 10 weeks from the date of the first session.

  • If a coach is unavailable, the expiry period will be extended accordingly.

  • Sessions must be scheduled in advance, and rescheduling is subject to availability.

3. Cancellation Policy (1:1 Sessions)

  • 48+ hours’ notice: No charge, and the session can be rescheduled.

  • Less than 48 hours’ notice: The full session fee will be charged.

4. JGCA Academy Refund Policy

  • Payments for JGCA Academy sessions are non-refundable, as they cover the full duration of the program and not individual sessions. Refunds will only be considered in the event of injury, supported by a doctor’s note, and are subject to review.

5. No-Show Policy (1:1 Sessions)

  • Failure to attend a scheduled session without prior notice will result in a full charge.

6. Rescheduling (1:1 Sessions)

  • Rescheduling requests must be made at least 48 hours before the session and are subject to availability.

7. Late Arrival (1:1 Sessions)

  • Sessions will not be extended for late arrivals. The session will end at the scheduled time, and the full fee will apply.

8. Participant Responsibilities

  • Participants must ensure their contact details are accurate to receive booking confirmations and schedule updates.

9. Contact & Requests

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